FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

FAQs

Every piece of jewelry sold by ELL DIAMONDS is BIS hallmarked and certified by the renowned GIE laboratory in India. Should you have any queries regarding the certification of the products, please feel free to call us at +91-9510812270

We take ethical diamond trading seriously and source diamonds from reputed suppliers with certifications that ensure the diamonds are conflict free.

Yes! You can customize metal purity, diamond quality, metal color of the design as per your requirement.

These 4Cs are important characteristics of the diamond that defines its overall appearance and price. The Diamond cut helps identify the shine and brilliance of the stone. Colour classifies the diamond on a scale of colorless to visible yellow. Clarity gives information about the natural flaws and inclusions in the diamond and Carat Weight determines the actual weight of the diamond.
A diamond’s cut grade is a mark of its light performance. The cut is prized as one of the defining characteristics that can express the beauty and sparkle of a diamond. Cut grades vary from excellent cuts to poor cuts.
Clarity refers to the presence or absence of inclusions or blemishes or any identifying marks within a diamond. Clarity grades are segmented as FL-IF: Flawless-Internally Flawless, VVS1-VVS2: Very Very Slightly Included, VS1-VS2: Very Slightly Included, SI1-S12: Slightly Included and I1-I2: Included.

We’ll provide you with a duplicate certificate at a nominal cost, please write to us at help@elldiamonds.com for more details.

We understand that you may not be fully satisfied with the product. In that case, you can ask for a refund as per the buyback/refund policy.
Products are customized as per your specifications and are manufactured once you place an order it usually takes 12-15 working days to ship your product.
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