Refund Policy
In case you wish to return the product to us purchased from www.elldiamonds.com, we’ll happily offer you a refund on the basis of the policy detailed below.
The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills
Note: No GST, making/labor charges/ stamping charges/ design charges/ will be refunded.
Calculation of refund amount –
Diamond Jewellery – 75% of the invoice value (wherein invoice value shall mean Final invoice value less GST, making/labor charges, stamping charges/ design charges.
The product returned shall be sent to the testing facility by Ell Diamonds and shall be melted after taking prior consent of the customer. Any shortage of gold/diamond/stones found after testing, if any, shall be deducted from the final refund amount.
Whether any deduction has to be waived will be at the sole discretion of Ell Diamonds.
To initiate return, send us an email at help@elldiamonds.com, we will share packing instructions to follow for reverse pickup to be initiated by us.
Please note – Shipping charges shall be borne by the customer and shall be deducted from the final refund amount.
Cancellation Policy
In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is canceled partially or completely or if any extra data is required for the purpose of accepting your order.
We don’t accept cancellation for customized jewelry products.